What does the Simplicity warranty cover?
Our Simplicity warranty includes a one-year workmanship warranty to address any issues with
construction quality and materials. We also offer a two-year systems warranty that covers vital
systems, including plumbing, electrical, and HVAC. For long-term protection, our ten-year
structural warranty covers the major structural components of your home. If you have questions
or need assistance with your warranty, please don't hesitate to
contact our team.
How long does the warranty last for my new home?
Our Simplicity warranty provides a one-year workmanship guarantee.
How do I submit a warranty request?
Visit our Warranty page to fill out the online form.
Please provide all necessary details so we can assist you promptly. After you submit it, our
team will review your request and respond. Please contact us if you have questions or need help
with your warranty.
What is the process for resolving warranty issues?
Once you submit your warranty request online, our team will review it and contact you with the
next steps or request any additional details as needed. We're committed to addressing your
warranty concerns promptly and efficiently. If you have any questions along the way, don't
hesitate to reach out to us.
What if I need emergency service?
Emergency service can be scheduled by calling the Customer Service Department. For purposes of
this Warranty, emergencies are defined as:
- Total stoppage of the plumbing sewer/septic system
- Water system leaks, which require service to be shut off to avoid serious damage to the
building or furnishings
- Complete loss of heat in cold weather
- Complete loss of Air Conditioning in hot weather
- Total loss of electrical service, which is not a general utility company power outage
- Gas leak (NOTE: Please evacuate the home, call 911 and the gas company FIRST, if you smell
gas)
- Safety/Security (ex: deadbolt will not set completely).
For 24-hour emergency assistance, please call 1-877-417-4675. Leave a message and an
on-call service technician will respond promptly.
Does the warranty cover normal wear and tear?
Our warranty generally doesn't cover normal wear and tear, as it's a standard part of a product's
lifespan. However, if you have a specific concern, please don't hesitate to contact us. We'll be
happy to review your situation and answer any questions you may have.
Are there specific maintenance tasks I am responsible for during the warranty period?
During the warranty period, homeowners should complete basic maintenance to keep their home in
good condition. This includes changing furnace filters, maintaining caulking around windows and
doors, and cleaning gutters on a seasonal basis. Proper maintenance helps prevent wear and tear,
allowing us to determine if an issue is covered under warranty. If you have any questions about
maintenance, please don't hesitate to contact us.
Click
here to read our blog posts on homeowner maintenance.
Can I transfer the warranty if I sell my home?
Simplicity's one-year warranty cannot be transferred to a second homeowner if the home has been
occupied.
We offer investors who build homes that will be sold a six-month grace period after the home
closes to find and transfer a full 12-month warranty to the new homeowner. Sales that occur
after six months are prorated, ensuring that the total warranty period from the date of close
does not exceed 18 months.
However, Simplicity extends a grace period of up to 6 months (180 days) to customers building
homes listed for sale (also known as second-spec homes) to transfer our one-year (12-month)
warranty to the 2nd owner for the remainder of the warranty period.
Additionally, certain Manufacturer Warranties will transfer to the new owner. See our Homeowner
Warranty Guide for Details
Who should I contact if I have questions about my warranty?
If you have any questions about your warranty, please don't hesitate to contact us directly. You
can submit your question online via our warranty page or
call us at 877-417-4675. We're happy to help with any concerns!
